Wednesday, July 14, 2010

Leadership Lessons: Tips to remember when things go wrong
some thoughts on lessons I have learned, prompted by an article from
  1. Relax, you can't control other people’s actions. Your job is to define a vision and expectations and provide the resources to help people achieve goals. Great leaders understand the rule of equifinality (multiple paths - including small failures - can lead to the desired outcome).
  2. Empathize without blaming everyone involved: show empathy for those who got things wrong, those who suffered as a result, and for yourself; that’s a leadership quality.
  3. Learn from the experience; share the lessons you learn from your failures. Solicit team input on what could have done to prevent it. Record the lessons: adjust policies, processes and procedures to reflect the learning.
  4. Inspire confidence in your team by allowing these opportunities for them to succeed or fail on their own, and then help get them back on course. Re-energizing the team is your next step.

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