Wednesday, July 28, 2010

4 Common LMS Implementation Challenges:
(I've learned a few lessons - the hard way - from implementing multiple LMS solutions...)

Issue #1: Failing to visualize, plan and document for leadership the expected ROI, Operations Impact Success Metrics
with all constituent groups.
  • Recommendation: Collaborate with business units to define requirements and desired outcomes, first. Map the implementation process as well as a plan that includes agreed metrics and milestones for measuring success (Day One, Month One, Year One, etc) for each business unit. Communicate this plan to the LMS vendor as well.

Issue #2: Most internal team members have other duties to perform, and organizations usually underestimate the amount of resources and time required for a successful IT launch, including people dedicated to: Project Management, LMS Management, IT Support, Communication, Visual Design and User Support before, during and after enrollment.
  • Recommendation: Make sure the project has an executive champion, a person that has communicated a vision for learning within each unit. Identify additional resources beyond the internal team that can handle the planned - as well as any unplanned - duties and activities that may arise during implementation.

Issue #3: The LMS will require changes in behavior, tasks, and job requirements.
  • Recommendation: Budget time to work closely with all traditional instructors, instructional designers and support team members so they are comfortable with all aspects of the system and how they can best use it. Make sure the plan anticipates and includes organizational responses to push-back and a plan for change management, including updated job descriptions for everyone who will rely on the system for information or work.

Issue #4: There is often a desire to deliver the system everywhere to every employee, at once. The resulting support load becomes exponential and is often unmanageable with limited resources.
  • Recommendation: Use a department-by-department implementation starting where the system will most most welcome and successful. Let successful users spread the word and invite them to act as mentors. Share successes through internal communications and allow space to address any concerns or misunderstanding.

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